Guest Reviews & Testimonials
What Our Guests Say About Us
At Regency Inn, we take pride in providing exceptional hospitality, comfortable accommodations, and memorable experiences for every guest. While we always strive for excellence, we believe the true measure of our success comes from the guests who stay with us.
the hotel Difference
As part of a quality hotel network, we benefit from brand recognition, established standards, and a proven commitment to guest satisfaction. However, as an independently owned and operated property, we add the personal touch and local knowledge that make stays special.
Guests consistently tell us they appreciate:
Cleanliness and ComfortOur housekeeping team maintains rigorous standards, ensuring every room meets guest expectations. Clean, fresh rooms with comfortable beds provide the foundation for restful stays.
Friendly, Helpful StaffSouthern hospitality isn't just a saying in East Texas—it's how we treat every guest. Our staff goes beyond simply checking you in; we're here to answer questions, provide recommendations, and ensure your stay is everything you need.
Value for MoneyWith complimentary breakfast, free Wi-Fi, free parking, pool access, and fitness center use all included in your room rate, guests recognize the exceptional value we provide. Our competitive rates combined with these amenities create packages that exceed expectations.
Convenient LocationBusiness travelers appreciate our proximity to Longview businesses and easy highway access. Leisure travelers value our central position between Tyler, Marshall, and Shreveport, making us an ideal base for exploring East Texas.
Reliable AmenitiesFrom the breakfast area to the pool to the exercise facility, our amenities work as promised. Guests depend on reliable Internet, functioning equipment, and consistent service—and we deliver.
Common Guest Compliments
Reviewing guest feedback reveals themes that consistently emerge:
"Great breakfast selection" - Our complimentary continental breakfast receives frequent praise for variety, freshness, and quality. Guests appreciate starting their day well-fed without additional expense. "Clean, comfortable rooms" - Cleanliness ranks among the most important factors for hotel guests, and our housekeeping team's dedication shows in guest comments. "Friendly staff" - Personal interactions matter, and our team's genuine hospitality creates positive impressions that guests remember and mention in reviews. "Good value" - When guests feel they received quality accommodations and amenities at fair prices, satisfaction increases. Our value proposition resonates with budget-conscious travelers. "Convenient location" - Whether guests are visiting Longview specifically or using our hotel as a base for regional travel, they appreciate our accessible location.Business Traveler Feedback
Corporate guests and business travelers particularly note:
- Reliable Internet that supports remote work and video conferencing
- Comfortable work desks and adequate lighting for productivity
- Quiet rooms that allow restful sleep despite busy schedules
- Professional environment suitable for business travelers
- Convenient amenities like free breakfast that save time during busy trips
Family Traveler Comments
Families staying with us often mention:
- Pool as a highlight for children
- In-room refrigerators and microwaves that help manage meals and snacks
- Spacious rooms that accommodate families comfortably
- Breakfast that pleases both adults and children
- Value pricing that makes family travel more affordable
Areas of Continuous Improvement
We view guest feedback as opportunities for improvement. When guests point out areas where we fell short of expectations, we take those comments seriously and work to address concerns. Continuous improvement is central to our operational philosophy.
Common improvement areas we actively address include:
- Updating room furnishings and decor to maintain fresh, modern appearances
- Maintaining equipment and facilities in peak condition
- Expanding breakfast variety to accommodate diverse tastes and dietary needs
- Training staff to ensure consistent, exceptional service
- Addressing any maintenance issues promptly
Share Your Experience
We invite guests to share their experiences at Regency Inn:
During Your Stay: If anything isn't meeting your expectations, please let us know immediately. We want the opportunity to address concerns and make your stay better. After Your Stay: Reviews on platforms like TripAdvisor, Google, and travel booking sites help future travelers make informed decisions. Your honest feedback—both positive and constructive—is valuable. Direct Feedback: Contact us at with compliments, suggestions, or concerns. We read all feedback and use it to improve our service.Our Commitment to You
Every guest who chooses Regency Inn receives our commitment to:
- Clean, comfortable accommodations
- Friendly, professional service
- Reliable amenities and facilities
- Honest, transparent policies
- Value pricing
- Respect and hospitality
We understand that hotel stays represent more than just rooms—they're part of business trips, family vacations, life events, and personal journeys. We're honored you trust us with your accommodations and work hard to earn that trust with every stay.
Book Your Stay
Experience the hospitality that keeps guests returning to Regency Inn. Call to make your reservation today.
We look forward to welcoming you and providing the exceptional service that turns first-time guests into loyal friends.