Frequently Asked Questions
General Information
Q: What is the check-in and check-out time?A: Check-in time is 3:00 PM. Check-out time is 12:00 PM (noon). If you need early check-in or late checkout, please Contact us for more information. We'll do our best to accommodate requests based on availability.
Q: How many rooms does your hotel have?A: Regency Inn features 60 guest rooms across four floors, including standard rooms and suites.
Q: What is your cancellation policy?A: Cancellation policies may vary depending on the rate type and booking method. Generally, cancellations must be made 24-48 hours before arrival to avoid charges. Please review your specific reservation confirmation for exact cancellation terms, or contact us directly at for clarification.
Q: Do you accept walk-in guests without reservations?A: Yes, we welcome walk-in guests subject to availability. However, we recommend making reservations in advance to ensure room availability, especially during busy periods, local events, or peak travel seasons.
Q: Are you part of a quality hotel brand?A: Yes, Regency Inn is part of the quality hotel network. While we are independently owned and operated, we maintain quality hotel brand standards and participate in the hotel Rewards program.
Rooms and Amenities
Q: Do all rooms have refrigerators and microwaves?A: Yes, all of our guest rooms include full-size refrigerators and microwave ovens for your convenience.
Q: Is Wi-Fi available and is there a charge?A: Complimentary high-speed Internet access is available in all guest rooms and throughout the property at no additional charge.
Q: What type of beds are available?A: We offer rooms with various bed configurations including king beds, queen beds, and double beds. Please specify your bed preference when making your reservation.
Q: Are your rooms non-smoking?A: Most of our rooms are designated non-smoking. If you require a smoking room, please contact us directly to inquire about availability, as smoking room inventory is limited.
Q: Do you have accessible rooms for guests with disabilities?A: Yes, we offer ADA-accessible rooms with features designed to accommodate guests with mobility needs and other disabilities. Please inform us of your accessibility requirements when making your reservation so we can assign an appropriate room.
Q: Is breakfast included with my stay?A: Yes, all guests enjoy a complimentary continental breakfast served each morning. Breakfast includes coffee, juice, fruit, cereals, pastries, and more.
Q: What time is breakfast served?A: Breakfast is typically served from 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends, though times may vary seasonally. Check with the front desk for exact breakfast hours during your stay.
Hotel Facilities
Q: Do you have a swimming pool?A: Yes, we have an outdoor swimming pool available for guests. The pool operates seasonally during warm weather months. Please check with the front desk for current pool hours and availability.
Q: Is there a fitness center?A: Yes, we offer a 24-hour exercise facility with cardiovascular equipment and strength training options. The fitness center is available to all registered guests around the clock.
Q: Do you have meeting or conference facilities?A: Yes, we offer meeting facilities, banquet space, and conference rooms suitable for business meetings, training sessions, and events. For information about meeting space availability, configurations, and rates, please Contact us for more information.
Q: Is parking available and is there a fee?A: Complimentary parking is available for all guests at no additional charge. We provide ample parking spaces conveniently located near guest rooms.
Q: Do you have an elevator?A: Yes, our four-story property is equipped with elevator access to all floors.
Q: Is there a business center?A: While we don't have a dedicated business center, the front desk can assist with basic business services including fax and copy services. All rooms include work desks and complimentary high-speed Internet access.
Policies
Q: What is your pet policy?A: Pet policies can vary and may involve additional fees or restrictions. Please contact us directly to inquire about our current pet policy, any applicable fees, and pet-friendly room availability.
Q: Do you charge resort fees or additional facility fees?A: We strive for transparent pricing. Please review your reservation confirmation for complete rate details, or contact us directly at for clarification about any applicable fees.
Q: What forms of payment do you accept?A: We accept major credit cards including Visa, MasterCard, American Express, and Discover. A credit card is required at check-in for incidentals, even if your room is prepaid.
Q: Do you offer group rates?A: Yes, we offer special group rates for weddings, family reunions, sports teams, business events, and other group bookings. Contact us to discuss your group needs and receive a quote.
Location and Transportation
Q: What is your exact address?A: Regency Inn is located at Longview, Texas .
Q: How far is the hotel from East Texas Regional Airport?A: East Texas Regional Airport (GGG) is conveniently located approximately 15-20 minutes from our hotel, depending on traffic.
Q: Do you provide airport shuttle service?A: Please contact us to inquire about current transportation services or recommendations for airport transfer options.
Q: What attractions are near your hotel?A: We're conveniently located near numerous attractions including Gregg County Historical Museum, Longview Mall, Longview Community Theater, and local parks. We're also ideally positioned between Tyler (35 miles west) and Marshall (20 miles east), with Shreveport approximately 60 miles to the east. Our staff can provide detailed information about area attractions and activities.
hotel rewards program
Q: Can I earn hotel rewards program points for my stay?A: Yes! As a quality hotel property, we participate in the hotel Rewards program. Members earn points for qualifying stays that can be redeemed for free nights and other rewards. If you're not already a member, you can enroll for free at our website/rewards.
Q: What are the benefits of hotel rewards program membership?A: hotel rewards program members enjoy points earning toward free nights, member-exclusive rates, late checkout privileges (when available), and other special benefits. The program is free to join and provides excellent value for frequent travelers.
Booking and Reservations
Q: How can I make a reservation?A: You can make reservations by:
- Calling us directly at
- Booking through the hotel website or reservation system
- Contacting central reservations
A: Yes, we're happy to note room preferences including floor location, bed type, or other requests. While we cannot guarantee specific rooms, we'll do our best to accommodate your preferences based on availability.
Q: Do you offer special rates for AAA, AARP, military, or government employees?A: Yes, we offer special rates for AAA members, AARP members, military personnel, and government employees. Please mention your affiliation when booking and be prepared to show valid identification at check-in.
Additional Questions
Q: Is there a guest laundry facility?A: Please contact the front desk to inquire about laundry facilities and services.
Q: Do you have ice and vending machines?A: Yes, ice machines and vending machines offering drinks and snacks are conveniently located on property.
Q: Can I store luggage if I arrive before check-in or have a late departure?A: Yes, we're happy to securely store luggage for guests who arrive before check-in time or need to store bags after checkout while exploring Longview.
Still Have Questions?
If you have questions not addressed in this FAQ, please don't hesitate to contact us:
Regency InnLongview, Texas Phone: Fax:
Our friendly staff is available to answer questions, provide information, and assist with reservations. We're here to ensure your stay at Regency Inn exceeds expectations.